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Help Center

Pinecone

Pinecone

Pinecone powers your Donation and Membership online pages. Learn what is possible here.

Will filling out the Pinecone Inactive Message field affect recurring transactions?

How to make a Pinecone page inactive

Pinecone Fraud Notification Emails

How to access the Transaction Portal as a Constituent

How to cancel a recurring transaction through the Transaction Portal

How to download transaction history using the Transaction Portal

How to change the date of a recurring transaction through the Transaction Portal

How to help a Constituent who has forgotten the email they used to make transactions

Blueswipe Gateway Overview

Authorize.net Error Handling

How to Request a Custom Pinecone Donation Page

General

How Do I Create a Membership Page?

Payment Processing Security FAQ

Donation Landing Page Best Practice Guide

How to add Google analytics to your donation page.

How do I process a refund?

Can my donation page have a progress bar on it?

How to access the Transaction Portal as an Alpine user

Discontinuing Service With Your Payment Processor

Payment Processing (Fraud Exemption)

See more

Recurring Donations

How can a donor cancel their recurring donation?

How do I know if a donor has canceled their recurring donation?