- Help Center
- Pinecone
- Recurring Donations
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Alpine Database
- General Alpine Training
- Getting Started With Alpine
- Reporting
- Training By Role: Executive Director
- Training By Role: CDO/Director of Development
- Training By Role: Accounting
- Training By Role: Marketing/Communications
- Training By Role: Database Admin/Fundraising Coordinator
- Training By Role: Event Coordinator
- Training By Role: Program Management
- Training By Role: Volunteer Management
- Stewardship Automation
- Donor Insights
- Alpine Integrations
- Grant Management
- Transaction Portal
- Bulk Uploader
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Evergreen
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Pinecone
How can a donor cancel their recurring donation?
Canceling a recurring donation is controlled by the donor themselves. When the donation is made the donor will be emailed a confirmation receipt, at the bottom of their receipt there is a link to cancel as seen in the image below. If the donor does not have access to their receipt please contact our support team so they can forward the receipt to you. You can cancel the recurring donation on the donor's behalf if they need additional assistance.