In this article, you'll learn how to connect Twilio's two-way messaging feature to Alpine.
How it works
With the Twilio two-way messaging feature, you can send and receive text messages from Constituents on a one-to-one basis. Outbound and inbound messages are both automatically logged in Alpine.
Before you start
- You’ll need to have a Twilio account
- The following steps can only be completed by those with Admin permission levels in Alpine.
Setup Process
Before you can begin using Twilio within your Alpine database, you will first need to reach out to our Support Team (support@humanitru.com) so that we can create the Twilio integration in your Humantiru database.
Creating the integration means that the fields (Twilio Account SID, Twilio Auth Token, Twilio Phone Number) to connect Twilio will appear on the Settings page under the Integrations section when logged into your Humantiru database.
Accessing your Twilio account information
There are three fields required to enable the Twilio two-way messaging feature - your Account SID, Auth Token, and Twilio Phone Number
Account SID and Auth Token
Twilio uses two credentials to determine which account an API request is coming from: The Account SID, which acts as a username, and the Auth Token which acts as a password.
To access your Twilio Account SID and Auth Token, follow these steps.
- Log in to your Twilio Account
- Once logged in you can find the Auth Token in the Account Info pane of the Console Dashboard page.
Twilio Phone Numbers
The third piece of information you will need to enable two-way messaging is your Twilio phone number. From the Console Dashboard page, you can use the drop-down list under My Twilio phone number to select the number you want to use to send outbound messages.
NOTE: You can view all of your pre-bought Twilio phone numbers by clicking View all numbers under your Account Info section.
Connect Twilio to Alpine
To connect the Twilio two-way feature in Alpine, follow these steps.
- Log in to your Alpine account.
- Click Settings on the left navigation bar.
- Scroll down to the Integrations section and look for Twilio Two-Way.
- Fill in the fields for Account SID, Auth Token, and Twilio Phone Number using your Twilio credentials.
- Once all three fields have been filled in you can test the status of the integration by clicking the Test Status button. A successful connection will return Connected: [ORGANIZATION NAME]. An unsuccessful connection will return Connection Missing/Incomplete.
