How to cancel a recurring transaction through the Transaction Portal

This article covers how to cancel recurring transactions through Humanitru's Transaction Portal.

Background

The instructions in this article are intended to be shared with donors and members who want to cancel a recurring transaction through the Transaction Portal interface. 

Canceling a recurring transaction

Follow these steps to cancel a recurring transaction.

1. Navigate to the Transaction Portal.

2. Enter the email address on file associated with your past and future transactions with the organization.

   

3. Click Lookup.

4. An authentication email containing a link to the Transaction Portal is then sent to your inbox. 

5. Open the authentication email and click the embedded link for Transaction History. This will redirect you to the Transaction Portal. 
   
   
6. From your Transaction Portal, locate the future transaction to want to cancel and then click Change Next Payment.
7. Click the Change Payment Method tab.
   
   
   
8. Click Cancel Recurring Payment.
   
   
9. Confirm your cancellation. A pop-up window will appear indicating that you have successfully canceled the future transaction.