How do I remove processing fees from offline closeouts?

This article covers how Evergreen users can remove processing fees from offline closeouts.

If the processing fee has been automatically added as a line item, follow these steps to remove the fee:

1. Log in to your Evergreen account.
2. Navigate to the Events page and click the Manage Events on this Tab button.
   
   
   
   
3. Click the Reservations / Slots tab.
   
   
4. Find the attendee(s) that you want to remove the processing fees for and click the Manage Reservation icon.
   
   
5. Click Undo Check In.
   
   
6. Under the Opted-In to Cover Processing Fee? dropdown, select Declined to Cover Automatically.
   
   
   
   
7. Click Save & Check In.
   
   The processing fee will now be automatically removed as a line item.