In this article, you'll find answers to some common questions about the ACME Ticketing integration.
Background
Humanitru has expanded its technology partner ecosystem with its integration with ACME Ticketing, a leading ticketing and membership management platform. This article will answer some common questions about the ACME Ticketing integration.
What is ACME Ticketing?
ACME Ticketing is a cloud-based visitor management platform that advances ticketing, membership, group reservations, donation management, and payment processing to create a seamless experience for your guests and staff. With ACME’s back office, point of sale, and access control applications, you can efficiently manage capacity with timed-entry and general admission across multiple sales channels.
Designed with cultural institutions in mind, ACME’s intuitive application and open API provide a flexible platform that can adjust to an organization’s ever-changing needs.
Why it matters
The integration between Humanitru and ACME Ticketing streamlines the process of syncing ticketing admissions, donations, and membership payments from ACME to your Alpine database. This integration is valuable as it unifies your data, giving you a comprehensive and reliable view of how visitors and members engage with your organization.
Cultural institutions can leverage this engagement data to expand their reach and cultivate long-lasting relationships, ultimately helping them raise more funds to support their cause.
Furthermore, this integration offers operational benefits by syncing data between systems, eliminating the need for manual data entry. This saves valuable time for your staff, allowing them to focus on other important tasks.
How does it work?
Once integrated, customers with an ACME Ticketing account will have their ticketing data, membership purchases, and donations synced into their Alpine database. On a nightly basis, Alpine will pull all transactions from ACME Ticketing from the last time it synced—meaning that Alpine will be at most only 24 hours behind the latest data in ACME.
Humanitru and ACME can help turn your transaction data into valuable insights including:
- Fundraising. Humanitru helps museums and cultural institutions raise funds by consolidating data from various sources into a centralized platform. This allows nonprofits to track and analyze their fundraising efforts and make data-driven decisions for better results.
- Marketing Engagement. Humanitru offers seamless integrations with popular marketing tools like Mailchimp, Constant Contact, and Active Campaign. Using the consolidated data provided by Humanitru, organizations can better segment their contacts to provide more effective and engaging messages, automatically tag specific supporter actions for better stewardship follow-up, and manage those communications all using the same platform.
- Event Management. Sync your fundraising events, exhibitions, and your event details from ACME to track, manage, and broaden your organization's reach.
How often does the integration sync?
This integration syncs on a nightly basis every 24 hours.
Who gets it?
This integration is available for all customers with an ACME Ticketing account.
Now that we're using both ACME and Humanitru where should I be spending my time and in what system?
Front-line and Back-office staff
Partner organizations will utilize ACME's comprehensive range of features to effectively manage their day-to-day operations. Front-line staff, such as those working in visitor services, will utilize ACME's point of sale (POS) systems to efficiently sell tickets and memberships.
Back-office staff will leverage ACME to easily set up and oversee events, including managing general admission and timed entry schedules. Additionally, they can utilize the back office software to track various resources, such as people, rooms, and equipment, ensuring smooth operations behind the scenes.
Development & Membership Staff
Development and membership staff will primarily utilize Humanitru to gain insights into how visitors are engaging with their organization. Supporter engagement data, including ticket sales, memberships, and donations, will be seamlessly pulled into Alpine. This data can then be analyzed and transformed into valuable fundraising insights, helping cultural institutions make data-driven decisions to support their cause.