Keeping your data clean is crucial to your Constituent engagement. Learn how to use our clean-up tools to help you keep a clean house.
Checking for Duplicates
While Alpine won’t automatically run duplicate checks for you, we recommend running these reports at least once a quarter to help keep your database clean. Here is a quick video on how to first run a duplicate check.
The additional tags, “Possible Mismatch: Address” and “Possible Mismatch: Name” will show up in the “Needs Review” Tag Group when you run a duplicate check (as seen in the image below).
Possible Mismatch Tags
The "Possible Mismatch" tags are applied if a Constituent uses a different name or address than the one on their Constituent profile when making a transaction. These differ from "Possible Duplicate" tags, which are applied when multiple Constituent profiles share the same email address, name, or physical address.
“Possible Mismatch: Name”
If a Constituent uses a different name than the one you have associated with their email address when making a transaction, Alpine will apply the "Possible Mismatch: Name" tag to their Constituent profile. A transaction can either be a donation, ticket purchase, or membership payment.
“Possible Mismatch: Address”
If a Constituent uses a different address than the one you have on file when making a transaction, Alpine will apply the "Possible Mismatch: Address" tag to their Constituent profile. A transaction can either be a donation, ticket purchase, or membership payment.
In the example below, the "Possible Mismatch: Address" tag would be applied to this Constituent because they entered a different address when purchasing the Gala ticket than the one listed on their Constituent profile in Alpine.
