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How to Switch from Beyond to Stripe to Restore Donation Processing

Overview

Organizations using Beyond are currently impacted by a processing outage related to a cybersecurity incident affecting their gateway provider, BridgePay. At this time, there is no confirmed timeline for restoration.

To restore donation and event processing as quickly as possible, Humanitru recommends switching to another supported payment processor. This article walks through how to set up Stripe and connect it to your Humanitru forms.

Step 1: Decide to switch payment processors

Switching payment processors is a backend change only. Donors will not see a change in how your donation or event forms look or function.

Humanitru supports multiple processors. Stripe is our primary recommendation due to its reliability, scalability, and long term stability. Braintree is also supported.

If you have questions about whether Stripe is the right choice for your organization, your Customer Success Manager can help you evaluate options.

Step 2: Create your Stripe account

Create your Stripe account here: https://dashboard.stripe.com/register

Account creation and activation are immediate. You do not need nonprofit pricing approval in order to begin processing payments.

Once your account is created, Stripe will provide API keys that Humanitru will use to connect your forms.

Stripe processing fees

Standard Stripe pricing

  • 2.9% + $0.30 per transaction

Nonprofit pricing (once approved)

  • 2.2% + $0.30 per transaction for non American Express cards

  • 3.5% per transaction for American Express

You can begin processing immediately at standard rates and apply nonprofit pricing afterward.

Step 3: Connect Stripe to Humanitru and switch your forms

After your Stripe account is created, contact your Customer Success Manager.

Humanitru will:

  • Connect your Stripe account to Humanitru

  • Update your donation and event forms to use Stripe

  • Confirm that processing is restored

This step can be completed quickly once your Stripe account is active.

Important note about recurring donations

Existing recurring donations do not automatically transfer between payment processors.

Most organizations choose to:

  • Reach out to impacted recurring donors

  • Ask them to reestablish their recurring gifts using the updated donation page

Your Customer Success Manager can help you:

  • Identify impacted recurring donors

  • Plan donor communication

  • Evaluate alternative options if you have a large number of recurring gifts

Step 4: Apply for Stripe nonprofit pricing (optional)

Stripe offers discounted processing fees for qualifying nonprofit organizations that primarily accept donations.

If your organization:

  • Has nonprofit status, and

  • Expects 80% or more of payment volume to be tax deductible donations

Email: nonprofit@stripe.com

Include:

  • Your EIN or IRS documentation confirming 501(c)(3) status

  • The primary email address associated with your Stripe account

  • Confirmation that more than 80% of your payment volume will be tax deductible donations

Approval typically takes one to two weeks. Once approved, discounted pricing is applied automatically.

We are here to help

We understand that payment processing issues can be stressful and that navigating processors can feel overwhelming. Your Customer Success Manager is available to guide you through every step, from setup to donor communication.